Things To Consider For Choosing Delivery Management Software Solution

Features That Make Delivery Management Software Solution So Beneficial

The risk of contact transmission remains the least to zero while shopping from e-commerce sites. From clothing to groceries, electronics to medicines –everything is now delivered at your doorstep from regional, national, and international e-commerce chains. Both the independent business owners and online marketplace companies rely on the delivery management and logistics team for getting the order delivered timely. With the delivery management software solution, the logistics and delivery company can develop the business, especially when the pandemic is dominating mankind. The delivery management app can have tie-ups with the e-commerce companies, as well as cater independent business owners to deliver their products.

Order Management

The delivery management software solution helps the logistics company to keep track of every order placed through the e-commerce sites or directly by the individual business owners. The Service Level Agreement or SLA is addressed in time on digital platforms to avoid complications in manual labor. With the incorporation of a delivery scheduling app, the logistics executives can create a timeline during which the packaging, loading, transportation, and delivery procedure will take place. The schedule is then shared with the businesspersons and the e-commerce companies.

The optimization of the routes according to the customer address, assigning the delivery to respective executives and choosing the suitable resources also take place automatically with the in-app dispatch module. 

Updating Analytical Reports   

To update the analytical reports, as well as the customer database, the delivery management software solution includes a profile dashboard for both. This helps the logistics team to keep track of the performance of the workers and have a record of the customers served. On the other hand, the customers can create their profile on the delivery management app and check the records of their present and previous delivery services. Some other aspects of this feature are –

·         The number of deliveries made on a daily, weekly, or monthly basis is analyzed to check the growth of the business.

· Positive feedback from the customers for each delivery executive are considered for incentives and promotions.

·         Different routes to a customer address are considered to find the most viable one with less traffic and good road conditions.

·         The heat map and weather details of a certain day are updated to postpone the delivery or schedule it accordingly.

·         The delivery management team also keeps track of failed delivery, overhead costs used for transportation, safety measures taken during the pandemic, and so on.          

Mobile-friendly Interface

One of the main things addressed in delivery management software solutions is creating an intuitive interface for mobile apps. To garner unmatched user experience, the app is made compatible with different mobile devices and with different OS platforms i.e. Windows, iOS, and Android. Matching the current business and technological trends, the mobile app will offer the delivery executives a user-friendly module. New functions are added regularly and existing features are updated so that the app becomes versatile in handling the SLA efficiently.           

Real-Time Notification

From informing about new orders to updating throughout the transit procedure –the delivery team and the customers get constant push notifications. The delivery management software solution makes sure that the team is able to track the status and also alert the customers and delivery persons in charge in case there is any change. Being mobile-oriented, the app can track the GPS of the customer and delivery person so update the real-time location of the order. This also makes it easier for both the customer and the courier person to interact in case there is any query about the address, delivery time and necessary instructions.    

Choosing Proper Transportation

Not all delivery is made on the same mode of transportation i.e. you cannot expect an international shipment to take place on a truck or an interstate shipment to take place on a bike. Although in the light of the Coronavirus pandemic and lockdowns in various states, transportation is not abundant, the exemption is made for delivery services. The delivery management software solution is directed towards choosing affordable and viable carriers while considering the volume discounts and freight rates.

The logistics team selects the transportation and packaging according to the type of product i.e. fragile, electronics, live plants, food, large objects, etc. While large objects like furniture and machinery are often transported on trucks, trains, and flights based on distance, small objects are carried mostly on bikes.    

Easy Integration With Existing Enterprise

Not every business owner has an app-friendly enterprise and knows how to integrate their enterprise with the app platform seamlessly. To help them develop their business according to the current mobile-oriented customer base, the app developer team comes up with a delivery management software solution that can be easily integrated to any system. This gives the respective enterprise an opportunity to add new features to their management without complication. The software is made flexible with respect to the enterprise and easy to use by both the businessperson and the delivery team.

Return, Exchange, And Replacements

Earlier considered as the extra expense, returning items for a refund, exchanging items, and making replacements are as common as normal delivery. Most e-commerce sites offer easy return and/or replacement policy for the majority of products while bearing the expense for the service in case the seller is at fault. The delivery management software solution will help the logistics team to arrange for pick-up via the app with the confirmation of the customer and the seller side.

·         While picking up, the executive inspects the product with the necessary images and information updated on the app regarding the product.

·         In case of any discrepancy, the executive updates the issue on the app or contacts the seller through the contact number updated on the app for further assistance.

·         If the product qualifies the return or exchange rules and regulations, the status is updated right after picking up and the confirmation message is sent to the customer’s mobile, mail, and app notification.

·         The return label is taken from the delivery management software is printed and the returned item is processed and repacked before returning to the seller.

Apart from the above, the delivery management software solution also works towards keeping the log of the vehicles and drivers, along with the usage of fuel, mechanic help, and maintenance. The software also updates the vehicle inspection status and vehicle insurance status to notify the owners when needed.      

 

Author’s bio 

 Ritesh Patil is the co-founder of Mobisoft Infotech that helps startups and enterprises in mobile technology. He loves technology, especially mobile technology. He’s an avid blogger and writes on the mobile application. He works in a leading android development company with skilled android app developers that have developed innovative mobile applications across various fields such as Finance, Insurance, Health, Entertainment, Productivity, Social Causes, Education and many more and has bagged numerous awards for the same.